Shipping information

Weekdays: we deliver within 2-3 business days across the UAE

Weekends: orders received on Friday 2pm onwards, Saturday & Sunday, will be delivered on Tuesday the following week. If you have an urgent requirement, please email us at info@matchaforest.ae and we will try our best to make it happen!

Paid delivery

  • Dubai: 25 AED 

  • Other Arab Emirates: 25 AED

  • Other countries: calculated when filling out the address

Returns

If you have experienced issues with your order, we want to help you. Please email us at info@matchaforest.ae with your order number, reason for return and include photos if your order is damaged. Our Support team will be in touch with you within 24 hours to assess the issue and either process a refund or send a replacement for the products.

The following terms apply to our return policy: 

  • We are unable to accept returns of opened boxes

  • It must be returned in the original packing box with no sign of use 

  • Any issues with your order must be reported within 24 hours of delivery